778b Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how 778b ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of individuals ("you", "Player", "User") who register for or use the services available at 778b.club, including sports betting, live casino, slot games, and fishing games. This policy applies to all users who access 778b from Bangladesh or any other jurisdiction in which the platform is made available.

By creating a 778b account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this policy, you should discontinue use of the platform and may request account closure by contacting our support team.

2. Personal Data We Collect

778b collects only the personal data that is necessary to operate the platform securely, fulfil our legal obligations, and deliver the best possible experience to Bangladesh players. We collect data through two primary channels: information you provide to us directly, and information generated automatically by your use of the platform.

Information You Provide Directly

• Registration data: your full name, date of birth, registered mobile number, and any email address you choose to provide during account creation.
• Identity verification documents: national ID, passport, or other government-issued identification submitted during KYC verification, as required to confirm age and identity in accordance with our responsible gaming obligations.
• Payment data: mobile wallet identifiers (bKash or Nagad numbers) and bank account details you register to facilitate deposits and withdrawals. We do not store full payment card numbers on our servers.
• Support communications: the content of messages, chat logs, and emails you send to the 778b support team, retained to assist in resolving disputes and improving service quality.
• Promotional participation: responses to surveys, bonus claim forms, or competition entries that you voluntarily submit.

Information Collected Automatically

• Device and technical data: your IP address, device type, operating system version, browser type, and mobile network identifier — used to authenticate sessions, detect fraud, and optimise platform rendering for your device.
• Usage data: pages viewed, games played, bet placement history, wagering patterns, and session duration — used to detect problem gambling indicators, personalise your experience, and fulfil regulatory reporting obligations.
• Transaction logs: a complete record of all deposits, withdrawals, and bet settlements linked to your account — retained for financial compliance and dispute resolution.
• Cookie data: session identifiers, preference flags, and anonymised analytics data generated by cookies placed on your browser — see Section 8 for a full description of our cookie practices.

3. How We Use Your Personal Data

778b processes your personal data only for specified, explicit, and legitimate purposes. We do not use your data for any purpose that is incompatible with the purposes for which it was collected. The primary purposes for which 778b processes personal data are:

• Account creation and management: to register your account, maintain your profile, verify your identity and age, and enable access to the platform's services.
• Payment processing: to authenticate deposits, process withdrawal requests, detect payment fraud, and maintain accurate financial records in compliance with applicable law.
• Legal and regulatory compliance: to meet anti-money laundering obligations, detect and prevent fraud, respond to lawful requests from authorities, and fulfil responsible gaming requirements including age verification and self-exclusion management.
• Customer support: to receive, investigate, and resolve support queries, complaints, and dispute claims you submit to 778b.
• Platform improvement and analytics: to analyse aggregated and anonymised usage data in order to identify technical issues, improve game selection, and optimise the platform's performance for Bangladesh users.

4. Data Sharing and Disclosure

778b does not sell, rent, or trade your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the purpose in question.

Service Providers

• Payment processors (bKash, Nagad, Rocket, and bank transfer partners): to authenticate and complete financial transactions. These providers receive only the data required to process the specific transaction and are bound by strict data handling agreements.
• Identity verification providers: third-party KYC services used to verify the authenticity of identification documents submitted during account registration or at the point of withdrawal.
• Game content providers (Pragmatic Play, Evolution Gaming, Spribe, and others): game providers receive a session token and account-level identifiers necessary to serve game content and track game outcomes for settlement purposes. They do not receive your full personal profile.

Legal and Regulatory Disclosure

• 778b may disclose personal data to law enforcement agencies, financial intelligence units, or other government bodies where we are legally required to do so — for example, in response to a court order or a statutory demand under applicable anti-money laundering legislation.
• Where 778b is involved in a corporate transaction (such as a merger, acquisition, or asset sale), personal data held by the platform may be transferred to the relevant counterparty as part of that transaction, subject to equivalent data protection obligations being imposed on the recipient.
• We do not share your personal data with any other third parties beyond those described in this section without your explicit prior consent.

5. Data Security

778b takes data security seriously and has implemented a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your device and 778b's servers, ensuring that your personal and financial data cannot be intercepted in transit.
• Access controls restricting employee and contractor access to personal data on a strict need-to-know basis, with all access activity logged and regularly audited.
• Secure, encrypted storage of personal data on servers protected by industry-standard firewalls and intrusion detection systems.
• Regular security assessments and penetration testing conducted to identify and remediate potential vulnerabilities before they can be exploited.
• Staff training on data protection obligations, phishing awareness, and secure data handling practices, conducted on a recurring basis.

While 778b implements strong security controls, no platform can guarantee absolute security against all possible threats. If you suspect that your account credentials have been compromised, contact our support team immediately at [email protected] so that we can suspend access and investigate.

6. Data Retention

778b retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

Active Account Data

Personal data associated with an active 778b account is retained for the lifetime of the account and for a defined period following account closure. This post-closure retention period is required to fulfil anti-money laundering record-keeping obligations, to resolve any disputes that arise after closure, and to honour any legal hold requests we receive from authorities.

Transaction and Financial Records

All transaction records — including deposit history, withdrawal history, and bet settlement logs — are retained for a minimum of five years from the date of the transaction, in line with standard financial compliance obligations. After this period, records are securely deleted or irreversibly anonymised.

7. Your Data Rights

As a player using 778b, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team at [email protected] with a clear description of your request. We will respond within 30 days, or sooner where possible.

• Right of access: you may request a copy of all personal data 778b holds about you, including the categories of data, the purposes for which it is processed, and any third parties to whom it has been disclosed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (where consent was the basis for processing), or where you believe the data has been unlawfully processed.
• Right to restriction: you may request that we restrict processing of your personal data in certain circumstances — for example, while a rectification request is being investigated, or where you contest the lawfulness of our processing.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your individual rights and freedoms override those interests.

778b will not discriminate against any player who exercises their data rights. Exercising these rights will not result in account suspension, withdrawal restrictions, or any other adverse treatment, except where data deletion makes it impossible for us to continue operating the account in compliance with our legal obligations.

8. Cookies and Tracking Technologies

778b uses cookies and similar tracking technologies to operate the platform and improve its performance. Cookies are small text files placed on your device when you visit 778b.club. They allow the platform to recognise your device across sessions, maintain your login state, and collect anonymised analytics data about how the platform is used.

Essential Cookies

Essential cookies are required for the platform to function. They maintain your authenticated session, store your language and currency preferences, protect against cross-site request forgery attacks, and enable the platform to route your requests to the correct server. Essential cookies cannot be disabled without preventing you from using the platform. They do not collect personal data beyond what is required for these technical functions.

Analytics Cookies

Analytics cookies collect anonymised data about how players navigate and use 778b.club — including which pages are visited most frequently, how long sessions last, and which features are used most. This data is used in aggregate form only to improve the platform. No analytics cookie links your behaviour to your personal identity. You may opt out of analytics cookies by contacting our support team; doing so will not affect your ability to use the platform or access your account.

9. Children and Minors

778b's services are strictly for adults aged 21 years and above. The platform does not knowingly collect, process, or retain the personal data of any person under the age of 21. If we discover or are notified that a user under the age of 21 has registered an account, we will immediately close the account, delete all associated personal data, and reverse any financial transactions where reversal is legally permissible.

• Parents or guardians who believe that a minor under their care may have registered a 778b account without authorisation are encouraged to contact our support team immediately at [email protected]. We will prioritise the investigation and take action within 24 hours of being notified.
• 778b uses automated age-check signals during registration (including mobile number validation against network records) to reduce the likelihood of underage registration. These automated checks supplement, but do not replace, the manual KYC verification conducted before first withdrawal.
• 778b does not direct any marketing communications toward minors and does not use channels, platforms, or content formats that are primarily designed to reach audiences under the age of 21.
• Age verification is a platform-wide obligation: every 778b account must pass age verification before withdrawals are processed. Accounts where satisfactory age evidence cannot be provided will be suspended.
• If you are aware of any method by which a minor may be circumventing 778b's age controls, we ask that you report it to our support team at the earliest opportunity so that we can address the vulnerability.

The 21+ requirement applies to every product on the 778b platform without exception, including sports betting markets, live casino games, slots, fishing games, and any promotional or bonus offering.

10. Changes to This Privacy Policy

778b may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will revise the "Last Updated" date at the top of this page and, where the changes are significant, we will make reasonable efforts to notify active players via a platform notification or direct communication.

Continued use of 778b after an updated Privacy Policy is published constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and may request voluntary account closure. Your data rights as described in Section 7 remain available to you regardless of whether you continue using the platform.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with this policy that cannot be resolved through direct communication with 778b's support team will be handled in accordance with the dispute resolution procedure set out in our Terms and Conditions.

778b is committed to resolving privacy complaints fairly and promptly. If you believe your privacy rights have been violated, we encourage you to contact us directly before pursuing any other remedy. Our support team will acknowledge your complaint within two business days and provide a substantive response within 30 calendar days.

12. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a potential privacy or data security concern, please contact the 778b support team. All privacy-related enquiries are handled confidentially and in accordance with this policy. Response times are within two Bangladesh Standard Time (BST, UTC+6) business days for standard enquiries.